Product Delivery
Digital Product Delivery:
We strive to make the process of receiving your digital projects as convenient and instantaneous as possible. All our digital products are delivered instantly and become available for download in your personal account immediately after the purchase. This typically involves having a file or a file archive in the format specified in the description of each product. We aim to ensure maximum compatibility of formats so that you can easily use our projects.
Advantages of our digital product delivery system:
- Instantaneous: No waiting. After payment, you can start working on your project right away.
- Personal Account: All your digital products are stored in your personal account on our website. You can download them again at any time.
- Clear Formats: We strive to provide projects in formats that are easy to open and use.
We value your time and are ready to provide you with quick access to your digital projects. If you have any questions or encounter difficulties during the download, contact our support team. We are always ready to assist you.
Physical Product Delivery:
We guarantee reliable and convenient delivery of your physical product orders. Please note the following important points regarding the delivery of physical products:
Estimated Timeframes and Costs:
Maximum production lead times for custom-made items are 14 days. Shipping time is 1-2 working days.
Delivery times and costs depend on the address you provide and the selected delivery method. Estimated delivery times and costs are as follows:
- Spain – delivery time 0-7 days. Cost: €15.
- European countries – delivery time 5-7 days. Cost: €15.
- North and South American countries – delivery time 7-14 days. Cost: €20.
- Other countries – delivery time from 14 days. Cost: €25.
We aim for minimal delivery times while offering economically efficient options. We collaborate with reliable transportation companies to ensure the safe and timely delivery of your orders.
Express Delivery: Express delivery is available for some products, allowing you to receive your order faster. Be sure to inform us if you need expedited delivery.
Clarification During Order Placement: Please provide the delivery address and choose the preferred delivery method during order placement. If necessary, or if you have questions or need additional information, our operators will contact you and provide up-to-date information on delivery times and costs.
We aim to provide you with a satisfactory experience of receiving physical products and are ready to answer all your questions regarding delivery. Our goal is to make the process of receiving our products as convenient and efficient as possible.
ReleZoo Team.