Quality Guarantee and Return Policy
In our store, we value your trust and strive to provide the highest level of quality in all our products, both physical and digital. We guarantee that each item corresponds to the description and meets high-quality standards.
Guarantee for Physical Items
Despite our meticulous attention to both manufacturing and packaging, there are cases when a product may get damaged for reasons beyond our control. In any case, we guarantee replacement or a refund for physical products found to be of poor quality or defective. Please notify us of any issues through the contact methods provided on our website.
Nevertheless, we always recommend that you carefully read the product description and ask us any questions you may have before making a purchase. This will help you fully assess the item you are acquiring and prevent misunderstandings.
Quality Guarantee for Digital Items
We strive to provide the highest quality standards for all our digital products, and each one is thoroughly checked for accuracy and usability before being made available to you. However, recognizing the human factor, we acknowledge that errors can occasionally occur.
In case of identifying errors or issues related to our digital items, we commit to:
• Correct errors as quickly as possible to ensure your maximum satisfaction with the product.
• Provide you with a discount on future purchases as a token of appreciation for your feedback on identified errors.
Return Policy
In case you are not satisfied with your purchase, a return policy is in place. Please review the return conditions outlined below:
– Refund is applicable if the product does not meet the stated specifications or has defects or damages.
– If the product arrives with defects or damages, or you are not satisfied with the quality of craftsmanship, contact us within 7 days of receiving the order. Please provide photos and a detailed description of the issue for a prompt and efficient resolution.
Return conditions do not apply in cases of:
• Change of decision regarding style, color, or size after placing the order.
• Damages caused by improper use or care.
A return request must be submitted within 7 days of receiving the product.
The product must be in its original packaging and condition.
Upon receiving the returned product and verifying its condition, we will process the refund to your account within 14 days.
Thank you for your understanding and cooperation. We value each of our customers and strive to provide you with quality and satisfying products.
We aim to make your shopping experience with us pleasant and are confident that our products will bring you joy. In case of questions or issues, feel free to reach out to our support team. We are ready to assist you.
ReleZoo Team